2. How We Use Your Information
Your data empowers us to deliver a seamless, trustworthy real estate experience. We use it exclusively for:
- ✓ Connecting pre-qualified buyers with verified, RERA-registered projects in NCR micro-markets.
- ✓ Scheduling site visits, sharing project collateral, and providing real-time lead tracking to builder partners.
- ✓ Sending personalized property alerts, launch invitations, and channel partner payment updates (only with consent).
- ✓ Improving our website functionality, analytics, and fraud prevention measures.
- ✓ Fulfilling legal obligations under RERA and Indian IT regulations.
We never sell or rent personal data to third parties for marketing without explicit consent.
3. Sharing & Disclosure of Data
Zieho acts as a professional intermediary. We share your information only in the following strict circumstances:
- With Builder Partners: When you express interest in a specific project, we share limited details (name, contact, budget) to facilitate site visits and bookings — always under confidentiality clauses.
- Service Providers: Trusted third parties (CRM platforms, email delivery, analytics) that assist our operations, bound by data protection agreements.
- Legal Compliance: If required by law, court order, or regulatory authority (RERA, GST, or law enforcement).
- Business Transfers: In case of merger or acquisition, your data will be transferred under the same privacy commitments.
All builder partners sign a Channel Partner Agreement that enforces data confidentiality and limits usage to transaction purposes only.
4. Data Security & Retention
We implement robust security measures to protect your information:
- 🔐 Encryption: SSL/TLS encryption for all data transmitted through our website and lead management systems.
- 🛡️ Access Controls: Role-based access — only authorised Zieho team members and designated builder POCs can view transaction data.
- 📅 Retention Policy: We retain personal data only as long as necessary: (a) for active buyer/partner relationships, (b) to comply with legal/tax obligations (up to 7 years for financial records), or (c) until you request deletion.
Inactive buyer records are anonymised after 36 months of no interaction.
5. Cookies & Tracking Technologies
Our website uses cookies to enhance your browsing experience and understand traffic patterns. We deploy:
- Essential Cookies: Required for site navigation, form submissions and security.
- Analytics Cookies: Google Analytics (anonymised IP) to measure page visits and campaign effectiveness.
- Preference Cookies: To remember your language and location preferences for NCR property searches.
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect certain functionalities like lead form submissions.
6. Your Privacy Rights (Under Indian DPDP Act & IT Rules)
As a data principal, you have the following rights:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Correction: Update inaccurate or incomplete information.
- Right to Erasure: Request deletion of your data when it is no longer necessary for legitimate business/legal purposes.
- Right to Withdraw Consent: Opt out of marketing communications at any time by clicking ‘unsubscribe’ or emailing us.
- Right to Data Portability: Receive your data in a structured, machine-readable format.
To exercise any right, please contact our Data Protection Officer using the details in the “Contact Us” section. We respond within 30 calendar days.
7. Children’s Privacy
Zieho’s services are directed toward adults (age 18+) engaged in real estate transactions or channel partnerships. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently collected such data, please contact us immediately for removal.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements or our data practices. Any revisions will be posted on this page with an updated “Last updated” date. For significant changes, we will notify you via email (if you are an active client) or through a prominent notice on our website.
We encourage you to review this policy regularly to stay informed about how we protect your information.
By continuing to engage with Zieho Realtech — whether as a homebuyer, channel partner, or builder — you acknowledge that you have read and understood this Privacy Policy. Your trust drives every decision we make.
